FAQ

How can I contact UnJerky?

You can email us at hello@unjerky.com where our customer service team will be happy to help you with whatever you need!

Do you ship worldwide?

No, not currently.

Where do you ship from?

We ship from Austin, TX.

Can I change or cancel my order?

You can cancel your order any time before your order is shipped out to you.

What payment methods do you accept?

We accept all major credit cards (VISA, Mastercard, AMEX) and PayPal payments.

When will my order be processed?

We process orders between Monday and Friday. Please note that we don't ship on weekends.

How long will it take to receive my order?

Due to high demand, orders may take up to 1 week to be fulfilled. Once shipped we will provide you with a tracking number.

We use Standard Ground Shipping (3-5 days)

What if I don't receive my order?

If you don't receive your order within 5 days after shipping please contact us at hello@unjerky.com.

 

How do I return an item?

Please contact us at hello@unjerky.com

What if the item I received is defective/incorrect/damaged?

Please contact us if you have received merchandise that is incorrect, missing, and/or defective. Please include your order number, photographs of the item(s) and all related references upon receiving your package. We will do our very best to resolve your case as soon as possible.

When will I receive my refund?

All refunds will be credited to your original form of payment. If you paid by credit or debit card, refunds will be sent to the card-issuing bank within 7-10 business days of receipt of the returned item or cancellation request. Please contact the card-issuing bank with questions about when the credit will be posted to your account. If you haven't received a credit for your return yet, here's what to do: Contact the bank/credit card company. It may take some time before the refund is posted to your account.